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How to Deal with Customers Who Complains About Your Accent
customer support across languages
Jun 07, 2023
Unlocking Your Potential: Management Training Essentials for First-Time Supervisors and Managers
call center management
management training
May 31, 2023
It's Time to Talk About Mental Health in Contact Centers
mental health in contact centers
May 31, 2023
35 Tips for Improving Customer Support Chat Efficiency, De-escalating, and Closing Interactions Faster
chat customer service best practices
May 26, 2023
How to Sound and Feel Confident When De-escalating Angry Customers
call center de-escalation
customer service de-escalation
de-escalation
how to handle difficult customers
May 26, 2023
When You Don't Understand Your Customer, This Is What I Want You to Say
customer support across languages
May 25, 2023
20 Exciting Ways to Show Your Contact Center Agents They're Valued
May 21, 2023
The Killer Call Control Technique That Gets Any Customer to Cut to the Chase
call control
May 18, 2023
Top Contact Center Trends for 2023 You Need to Know
contact center ai
contact center efficiency
contact center management
contact center trends 2023
May 17, 2023
"How do I deliver bad news in medical insurance companies?"
how to deliver bad news
q & a
May 16, 2023
Navigating Leadership: Top 5 Tips for New Contact Center Managers to Succeed
call center management
contact center management
from peer to boss
May 16, 2023
How do I improve NPS and CX scores in my organization?
cx
nps
May 16, 2023
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