What is Aikido?

It can be challenging to remain calm and composed when dealing with an angry customer. We often turn to the traditional approach of using logic and reason to try and resolve the situation. You might have yet to hear about an alternative strategy: conversational Aikido.

Aikido is a ...

As a seasoned professional in any industry, you've likely encountered your fair share of difficult customers. These challenging interactions can overwhelm you, frustrated, and sometimes downright exhausted. However, handling a difficult customer is a crucial skill for success in any customer-facing ...