Customer Service Master Class
The most comprehensive training for onboarding, up-skilling, and re-skilling customer service employees
Customer Service Master Class is the only training of its kind that not only prepares your employees to support customers with friendliness, empathy, and concern (over the phone, email, chat, and face-to-face) - but how to deliver bad news and de-escalate.
Why Choose My Course for Customer Service Upskilling?
Your customer service employees don't come to you with the confidence and frameworks to control calls, deliver bad news, and de-escalate - and do all of that with empathy.Try for Free
I teach your employees empathy, call control, and de-escalation skills they'll use right away to redirect intense interactions.
8 High-Impact Modules
I facilitate the Customer Service master class in micro-learning format. Microlearning is a skill-based approach to learning that delivers information in small, highly focused chunks.
Microlearning is perfect for today's remote, easily distracted, technology-based workforce!Start Training!
I test your employees' retention after each module with an assessment. Students must earn 80% or higher on quizzes to pass the course!Try for Free
Sathya Srinivas, Capital One Bank Customer Service Specialist
Dear Myra, I loved your workshop. I would like to attend any more you have any time I am in customer service, and I will start using it on my calls starting from now day one. Awesome, most amazing. I loved it!
We enhance the learning with dynamic worksheets, cheat sheets, and checklists. My worksheets are PDF-fillable, which means your employees can type on the sheets and save their notes - no need to print (handy for work-from-home employees!).Enroll Your Employees
Virtual Field Trips
My virtual field trips add engagement and fun to the learning. When your employees are engaged and having fun, they're more likely to adopt and apply their takeaways to customer interactions.Let's Get Your Team Registered!
Once a week, my team emails your employees an update on their progress in the course and nudges them to jump back in to complete the training.
We give you progress reports on your team's progress anytime you like! Email us, and we quickly prepare a spreadsheet showing your employees' activity in the master class.Let's Start Your Training!
You are awesome, and I thoroughly enjoyed your class. I won't lie to you, I was a bit hesitant at first. I had the typical "I already know what she's going to say" which is ironic considering what the course was about, right?! But you have such a fun presentation style, a genuinely phenomenal program, and I am grateful it was part of my employment. I've been through a LOT of bad training, so I mean this sincerely when I say you were refreshing.
Thank you for helping myself and others, and I will look forward to anything else you may offer in the future!
Microsoft is featuring eight of my courses to help 4.2 million job seekers in the customer service space get back to work.
You can use my courses to quickly onboard new employees, retrain your team, and as refresher development.Start My Training!
My Customer Service Master Class is perfect for new-hire training, refresher training, and remote employees.Get Your Team In My Master Class!
Let Me Take Over Training So You Can Get Back To Running Your Business
When you get your employees in our master class, you’ll go from feeling overwhelmed with escalations, and frustrated about the lack of empathy and connection in interactions, to feeling amazed when you hear friendliness and empathy, and you realize your employees are politely controlling calls and preempting escalations.
Frequently Asked Questions
How long is your Customer Service Master Class?
How can I be sure my employees participate and complete the course?
We have a Learning Management System (LMS). Can we upload the course to our LMS?
Will my employees have a chance to ask you questions?
We need to pay by check. Can you send me an invoice?
How long does it take to get setup for training once we register?
What is the structure of the Customer Service Master Class?
How do you keep my employees engaged in the training?
Who This Course Is For:
Track your employees' progress to see when they started the training, last sign-in, view percentage, and completion rate.
Quizzes after each module both assess retention and reinforce key ideas. Students must earn 80% or higher on assessments.
Students learn empathy, call control, and de-escalation skills that they'll use right away to redirect intense interactions.
KRISTIN AUGUSTA | SR. OPERATIONS MANAGER, SHARED SERVICES TRAINING & DEVELOPMENT, John Hancock
"The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”
Have a Learning Management System?
Easily integrate my video lessons and assessments into your LMS. Learn more here.