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Myra Golden

 

Helping Customer Service Teams Stay Grounded, Confident, and in Control—Even in the Toughest Conversations

With psychology-based strategies and real-world experience, Myra helps frontline professionals reduce escalations, reclaim emotional control, and deliver service that feels human and calm—even when emotions run high.

Meet Myra

Myra Golden is a leading customer service training expert, keynote speaker, and the founder of Myra Golden Seminars, LLC. For more than two decades, she’s been a trusted training partner for Fortune 500 brands, helping companies like McDonald’s, Coca-Cola, Frito-Lay, Walmart, Amazon, and Verizon transform how their teams handle customer experience.

Her specialty? Helping frontline teams and contact center professionals confidently navigate high-emotion conversations using psychology-based techniques that feel calm, human, and in control.

Myra is also a top-performing LinkedIn Learning instructor with more than 2 million students worldwide. Her 10 customer service courses—covering topics like emotional intelligence, de-escalation, and call control—have been shared over 173,000 times, received nearly 100,000 likes, and translated into 17+ languages, making her one of the most-watched and globally trusted trainers on the platform.

On YouTube, Myra shares tactical insights and behind-the-scenes content with a community of over 68,000 subscribers, further expanding her reach as one of the most recognizable voices in customer service training.

Through her workshops, online academies, and virtual keynote events, Myra helps teams in healthcare, retail, financial services, and government reduce escalations, protect employee well-being, and deliver service with clarity and confidence.

Clients consistently praise Myra’s engaging, down-to-earth style. Many walk away energized and ready to implement what they’ve learned—like this attendee from Coca-Cola who said:

“I was very pleased with Myra’s presentation. But even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday!”
— Tim O’Laughlin, The Coca-Cola Company

Before launching her company in 1999, Myra served as Global Head of Consumer Affairs for Thrifty Car Rental, where she led customer recovery initiatives that earned her national recognition from Travel Agent Magazine as a Top 100 Rising Star.

Myra holds a bachelor’s degree in psychology and a master’s degree in human relations from the University of Oklahoma.

When she’s not lighting up the customer service world, you’ll find her sipping Ethiopian espresso, walking barefoot in the grass, or—during NBA season—cheering on the Oklahoma City Thunder.

Customization & Engagement!

"I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”

Captivating & Transcending!

“Moment of Truth” for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!”

Fun Facts About Myra

  • Her first job was at Kmart, where she witnessed a customer blow-up—and realized the urgent need for de-escalation skills.

  • At 17, she walked up to the store manager at JC Penney to complain about poor service—and confidently offered suggestions for improvement. The manager was so impressed, he offered her a job on the spot. (Customer experience instincts? Lifelong.)

  • She once ran the Disney Princess Half-Marathon, sparkly tutu and all.

  • You’ll often find her riding 30 miles a week on her Peloton, chilling with jazz or lo-fi beats.

  • She calls Tulsa, Oklahoma home, where she lives a beautifully intentional life.

  • Despite being a celebrated keynote speaker, Myra is a proud introvert. She thrives on solitude, reflection, and rituals like earthing, hiking, and moon bathing. She’s more “self-help book and sage smudge” than “cocktail hour.”

  • And here’s one we can’t resist:
    In 2022, the Jacksonville Jaguars were at the bottom of the NFL. One month after Myra trained their Guest Experience Team, they made the playoffs and won their division.
    We’re not saying Myra turned the season around, but
 you decide. 😉

Trusted by Top Brands

Proven strategies trusted by global brands in healthcare, retail, government, and beyond.

Want to Bring Myra to Your Team?

If you're looking to:

  • Reduce escalations

  • Improve first-contact resolution

  • Shorten average handle time

  • Equip your team with psychological confidence tools
    Myra can help.

đŸ“© Contact Myra to book a workshop, keynote, or enterprise partnership.


Or explore her LinkedIn Learning Course Library for on-demand training trusted by teams worldwide.