Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course Training Topics LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Training Topics Blog Post Sign-up Student Login YouTube

 

Handle Hard Calls Like a Pro—Without Losing Your Cool

Join the 120,000+ weekly readers who trust this blog to help them lead with calm, clarity, and confidence.

With over 2 million customer service professionals trained, I bring you psychology-backed strategies for de-escalation, empathy, boundary-setting, and call control—all grounded in real-world call center experience.

✔️ Backed by neuroscience
✔️ Packed with phrases that work
✔️ Built for busy frontline teams and their leaders

Whether you're leading calls or coaching a team, you'll find practical tools to turn tension into resolution—without burnout.

Start with the latest posts below—or grab a free resource while you’re here.

Get My Best De-escalation Scripts, Tools & Tactics—Straight to Your Inbox

Join 120,000+ weekly readers and be the first to get psychology-backed articles that help you handle tough customers with calm, control, and confidence.

7-Step Call Flow Strategy for Customer Service Calls call center telephone skills friendly customer service improving telephone skills smooth call transitions telephone customer experience telephone skills training Jun 09, 2024

In this video, you'll discover my proven 7-step call flow strategy to elevate your telephone customer experience. Say goodbye to awkward silences, abrupt interruptions, and frustrated callers. Instead, learn how to craft a warm, engaging, and empathetic interaction from start to finish.

Here's what...

Continue Reading...

Categories