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When You Have Difficulty Pronouncing Your Customer's Name, I Want You to Say: call center telephone skills customer service soft skills May 06, 2023
  • "How do you pronounce your name?"
  • "Can you spell your name for me?" (Sometimes, the spelling can help you correctly pronounce the person's name.)
  • "I apologize if I mispronounced your name--could you please help me understand how to pronounce it correctly?"
  • "I want to make sure I address you cor...
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Transform Your Customer Service with These Winning Phrases call center telephone skills customer service soft skills how to talk to customers telephone skills training Apr 11, 2023

The language we use can make or break a customer experience. Customer service phrases are more than just words; they are the building blocks of a great customer service experience. In this article, I will discuss the key elements of effective customer service verbiage and share some winning phrases ...

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