In the high-pressure world of customer service, every second counts. But what if I told you there's a way to speed up your calls without sacrificing quality? It's true! By tapping into the science of human behavior, we can create smoother, faster interactions that leave both you and your customers f...

We've all been there - that moment when you hang up the phone after a challenging call, only to realize you have a mountain of after-call work to tackle before the next customer rings in. It's enough to make even the most seasoned customer service pro break out in a cold sweat. But what if I told yo...