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Transforming Customer Service: From Interrogations to Conversations - The Key to Bridging the Gap customer service call flow empathetic customer interactions friendly customer service telephone customer experience Jul 16, 2024

 

Ever feel like your customer calls sound more like interrogations than conversations? 🕵️‍♀️

 

I was reviewing some call recordings recently, and what struck me was how quickly the questions piled up - 7 questions fired off in a row! No wonder customers can feel put on the spot.

 

But there's ...

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