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Weekly articles you can read in 8 minutes 

I share my best articles on de-escalation, empathy, connection, call control, and delivering bad news here.

Take charge of challenging interactions with my psychologically-backed tactics.

Browse articles below.

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Control Calls with Customers Using Myra's Snatch & Flip Technique call control linkedin learning
A 3-Step Guide to Elegantly Managing Complex Interactions with Customers call control customer service de-escalation de-escalation how to handle difficult customers
The Killer Call Control Technique That Gets Any Customer to Cut to the Chase call control
How to Get a Customer to Stop Over-Talking You + More Questions call control q & a
What I Wish Everyone Knew About Why Calls Go Longer Than We Want (Call Center Call Control) call control
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING call control how to handle difficult customers
How Call Center Agents Can Politely Control Calls with Customers call control linkedin learning
How do I move a call to closure when I can't give the customer what they want? call control
5 Call Center Tips to Reduce Average Handle Time (AHT) call control
Control Call Center Calls by Asking 3 Closed Ended Questions call control
Mastering the Art of Signposting: A Guide to Controlling Calls with Ease call control contact center

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