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As we gear up for National Customer Service Week 2024, (October 7-11) I'm excited to share a theme that's close to my heart: "Balanced Minds, Bright Service." This isn't just another catchy phrase - it's a powerful concept that can transform the way we approach customer service and create a more pos...
I facilitated five live digital De-escalation workshops last week. A student in one of my sessions spoke up during Q&A:
"I have a question for Ms. Myra Golden. "How would we be able to handle a situation when we know or suspect that customers are experiencing mental illness?"
Learners in my De-esc...
