Have you ever been in a meeting where you shared a brilliant idea, only to have it fall flat, and then moments later, someone else repeats the same thought and suddenly it's the best thing since sliced bread? If you're nodding your head right now, you're not alone. This frustrating experience is a c...

Have you ever been in a situation where a colleague's comments or actions made you feel uncomfortable, but you weren't quite sure how to address it? In the customer service world, we're often taught to prioritize the customer's experience, but what about our own experiences in the workplace?

Microa...

We've all been there. You're in the middle of a customer interaction when suddenly, you hear a comment that makes you pause. It's not outright offensive, but it doesn't sit right either. Welcome to the world of microaggressions in customer service.

Microaggressions are those subtle, often unintenti...

So, you want to know what to say if a customer targets you with microaggressions.

In this article, I'll explain microaggressions and give examples of different types. I'll also show you exactly how to set a boundary for how you'll be treated and give you exactly what to say.

Let's start with...