Training
De-escalation Academy Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Sign-up Course Login YouTube

Weekly articles you can read in 8 minutes 

I share my best articles on de-escalation, empathy, connection, call control, and delivering bad news here.

Take charge of challenging interactions with my psychologically-backed tactics.

Browse articles below.

Sign up right now, and I’ll email you when I write new articles.

10 Expert Tips for Handling Upset Customers with Ease how to handle difficult customers
What I Wish Everyone Knew About Why Calls Go Longer Than We Want (Call Center Call Control) call control
2 Ideas for Making Live Chat Friendly chat customer service best practices live chat best practices
Ready to Start Training Your Customer Service Team to De-escalate, But Not Sure Where to Start? de-escalation training
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING call control how to handle difficult customers
Handling Foreign Accents + Positive Phrasing for a Fantastic Telephone Customer Experience call center telephone skills telephone skills training
Watch this before you talk to your next angry customer (3 Keys to De-escalating) de-escalation de-escalation training
Top 3 Ways to Calm Angry Customers de-escalation de-escalation training how to handle difficult customers
Who Desperately Needs De-escalation Training for Customer Service? call center training de-escalation training
how to train remote agents
How to Train and Support Remote Customer Service Employees call center training
How to Use Psychology to Get Angry Customers to Back Down de-escalation q & a
How Call Center Agents Can Politely Control Calls with Customers call control linkedin learning
1 2 3 4 5 6 7 8 9

Categories

All Categories 30-minute customized video training balto ai behind the workshop building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 cross-cultural communication skills customer servcie training customer service ai customer service cheat sheets customer service de-escalation customer service soft skills customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathy for customer service enforcing a mask mandate from peer to boss global customer service how to deliver bad news how to apologize to a customer how to handle difficult customers how to say no to a customer how to talk to customers linkedin learning live chat best practices management training mental health in contact centers national customer service week nps q & a soft skills training supporting customers who are experiencing mental illness telephone skills training verbal aikido virtual customer service training virtual de-escalation training