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The Psychology of the Word "Because" to Get Customers to Accept Your Word as Final de-escalation how to deliver bad news Apr 22, 2023
The Power of Saying Sorry: A Comprehensive Guide on How to Apologize to a Customer for Improved Satisfaction how to apologize to a customer Apr 22, 2023
The Best De-escalation Technique Ever! de-escalation Apr 20, 2023
The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It de-escalation de-escalation training Apr 20, 2023
4 Ways to Add Human Tone to Chat Support chat customer service best practices Apr 19, 2023
“Should I tell the customer to have a good day after I’ve just given them bad news?” how to deliver bad news soft skills training Apr 19, 2023
How to Use Psychological Priming to Get Customers to Accept Your Word As Final de-escalation de-escalation training Apr 19, 2023
How to Coach the Five Most Underutilized Soft Skills in Contact Centers call center training contact center coaching soft skills training Apr 19, 2023
How do I move a call to closure when I can't give the customer what they want? call control Apr 18, 2023
4 Things Chat Agents Can Do to Move Chat Interactions Along Faster chat customer service best practices Apr 18, 2023
6 Ways to Boss Customer Service Calls how to handle difficult customers telephone skills training Apr 18, 2023
Actually Useful Telephone Skills Advice call center telephone skills telephone skills training Apr 18, 2023
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