Delivering bad news to customers is never easy. It's a delicate dance that requires finesse, empathy, and a clear communication strategy. Whether you're dealing with a delayed shipment, a product discontinuation, or a policy change, the way you deliver this information can make or break your custome...

Have you ever found yourself in a situation where you need to say "no" to a customer, but you're worried about damaging the relationship? You're not alone. As customer service professionals, we often face the challenge of delivering bad news or setting boundaries while maintaining a positive rapport...

Have you ever experienced that racing heart when delivering bad news to a customer? Trust me, you’re not alone; this is a common challenge in customer service. However, let me assure you: delivering bad news can actually strengthen customer relationships. I’ve witnessed this transformation countless...

Delivering bad news to customers is one of the toughest challenges in customer service. Whether you're informing them that their order can’t be changed or that a much-loved product is unavailable, these moments can be delicate and have the potential to escalate if not approached thoughtfully. But wh...

Delivering bad news to customers is a challenge that many face. As customer service professionals, we often feel anxious about saying "no" or explaining why we cannot meet a customer's expectations. Yet, there is a powerful way to communicate difficult news that not only alleviates your anxiety but ...

Have you ever found yourself avoiding a difficult conversation with a customer? Maybe you've put off delivering bad news, hoping the problem would magically resolve itself. If this sounds familiar, you're not alone. Many of us struggle with Mokitas - those uncomfortable truths we know but prefer not...

I got bad news from a company, and it was delivered over email. I’m going to share with you the actual email I received, but I’ll leave out any identifying information.

The subject of the email read “Reward Points Denied.”

Dear Myra,

I regret to inform you that your request for Reward point...

I'm inside my digital classroom answering questions and sharing a question and my answer.

Here's the question, "How do I deliver bad news in medical insurance companies?"

To deliver bad news in medical insurance companies, it's crucial to maintain professionalism, empathy, and transparency. ...

Feel more confident. Get less backlash. Nudge customers to accept your word as final.

Give customers bad news using five easy steps based on how doctors give bad news to patients and their families.

Worksheet to practice giving bad news.

Miss part one of this series? See it here.

Ackn...

Delivering bad news to your customers may be one of the most challenging tasks you will face. Giving bad news can be stressful, whether it's a delayed shipment, a service outage, or explaining that we no longer offer telehealth doctor's appointments now that COVID has passed.

However, you can signi...