Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Regain Control: 4 Strategies to ‘Get Off the X’ with Difficult Customers May 05, 2025

How to Wrap Emotional Customer Calls Faster-Without Sounding Cold Apr 27, 2025

How to Spot the Right Time to End a Call—and Lower AHT Apr 11, 2025

Validate, Don't Absorb: Empathetic De-escalation for Resilient Service Pros Mar 31, 2025

Defusing "I Want a Supervisor": The 3-Step Solution for Customer Calm Mar 24, 2025

Mastering the 10-Second De-escalation: The Acknowledgment Pause Method Mar 16, 2025

If Saying 'No' Feels Awkward - Watch This! Mar 06, 2025

Delivering Bad News to Customers? Do This Instead of Apologizing. Mar 04, 2025

Here's How to Give a Customer Bad News In Live Chat Support Feb 24, 2025

Don't Apologize to Customers (Do This Instead) Feb 18, 2025

From Rage to Resolution: The 3-Step Snatch and Flip for Customer Calm Feb 11, 2025

From Rage to Rapport: The 3-Step Chain for De-escalating Tense Calls Feb 05, 2025

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