Conversation Control Masterclass
If AI is handling the easy calls, the conversations that reach your team will require a completely different skill set. This session will show you how to prepare for that shift.Event description should go here
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A participant in a workshop this week asked,
“Should I tell the customer to have a good day after giving them bad news?”
SMART question!
While we want the customer to have a good day indeed, and we want to follow the company call framework, we need to be gen
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What are the most critical soft skills for agents to get right? And how do you coach them?
Whether you work in sales, customer service, or collections, agents must present strong emotional intelligence skills to make the most of each conversation and achieve t
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