Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course Training Topics LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Training Topics Blog Post Sign-up Student Login YouTube

Join Myra’s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.

Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Golden—crafted for leaders who value excellence.

Transforming Customer Service: From Interrogations to Conversations - The Key to Bridging the Gap customer service call flow empathetic customer interactions friendly customer service telephone customer experience Jul 16, 2024

 

Ever feel like your customer calls sound more like interrogations than conversations? 🕵️‍♀️

 

I was reviewing some call recordings recently, and what struck me was how quickly the questions piled up - 7 questions fired off in a row! No wonder customers can feel put on the spot.

 

But there's ...

Continue Reading...
7-Step Call Flow Strategy for Customer Service Calls call center telephone skills friendly customer service improving telephone skills smooth call transitions telephone customer experience telephone skills training Jun 09, 2024

In this video, you'll discover my proven 7-step call flow strategy to elevate your telephone customer experience. Say goodbye to awkward silences, abrupt interruptions, and frustrated callers. Instead, learn how to craft a warm, engaging, and empathetic interaction from start to finish.

Here's what...

Continue Reading...

Categories