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Handle Hard Calls Like a Pro—Without Losing Your Cool

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With over 2 million customer service professionals trained, I bring you psychology-backed strategies for de-escalation, empathy, boundary-setting, and call control—all grounded in real-world call center experience.

✔️ Backed by neuroscience
✔️ Packed with phrases that work
✔️ Built for busy frontline teams and their leaders

Whether you're leading calls or coaching a team, you'll find practical tools to turn tension into resolution—without burnout.

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Bounce Back Better: The Post-Call Reset for Resilient Customer Service Professionals mental health in contact centers
Validate, Don't Absorb: Empathetic De-escalation for Resilient Service Pros customer service de-escalation how to handle difficult customers mental health in contact centers
 
National Customer Service Week Kick-off (30-Day Self-Care Challenge!) celebrating national customer service week mental health in contact centers
Don't Let Tough Calls Drain You: 7 Recharge Rituals for Customer Heroes celebrating national customer service week mental health in contact centers
From Stressed to Refreshed: 10 At-Desk Mindfulness Hacks celebrating national customer service week mental health in contact centers
From Frazzled to Focused: Guided Meditations for Bouncing Back After Tough Calls celebrating national customer service week mental health in contact centers
10 Mood-Boosting Activities for Customer Service Week celebrating national customer service week mental health in contact centers
It's Time to Talk About Mental Health in Contact Centers mental health in contact centers

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