When you're supporting customers outside your native language, feeling uncomfortable and fear you don't sound natural is normal. But, with a few simple tips, you can become more confident and communicate naturally.

• Practice speaking the language as much as possible. The more you speak your cus...

Feel confident as you support customers across languages from Customer Service: How to Deliver Support Across Languages by Myra Golden

Build your confidence in delivering support to global customers. In this course, customer service expert Myra Golden outlines how to successfully support global ...

Sometimes, customers complain about your accent or need assistance understanding you. First, let me say, I'm sorry you have to deal with impatient and sometimes unfair customers.

The most important thing to remember in these situations is to handle them professionally and empathically. If you rece...

During the Q & A segments of my workshops, there are times when I need help understanding the participant or their question. Or I may need time to think through the best way to answer the question. In these situations, I gracefully ask for clarity or the person to repeat the question. I ask for what...

I'm on my YouTube channel reading comments and questions, and this question from a subscriber stood out for me.

When a customer demands someone from the United States or someone whose first language is English, what do you do?

Here's my answer.

I'm sorry you have to deal with customers who are...

In today's globalized world, businesses are increasingly catering to customers from diverse backgrounds and cultures. As a result, they must be able to provide top-notch customer support in multiple languages. This is where multilingual customer support comes in. It involves offering assistance to c...

In our increasingly globalized world, businesses must cater to a diverse clientele to stay competitive. Providing excellent customer support across languages is more important than ever. As a customer service representative, your ability to effectively communicate with customers who speak different ...