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Weekly articles you can read in 8 minutes 

I share my best articles on de-escalation, empathy, connection, call control, and delivering bad news here.

Take charge of challenging interactions with my psychologically-backed tactics.

Browse articles below.

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New Course! Customer Service: How to Deliver Support Across Languages cross-cultural communication skills customer support across languages global customer service
How to Deal with Customers Who Complain About Your Accent customer support across languages
When You Don't Understand Your Customer, This Is What I Want You to Say customer support across languages
When a customer demands someone from the United States or someone whose first language is English, what do you do? customer support across languages q & a
Mastering Multilingual Support: Top Customer Service Techniques for Effective Communication customer support across languages
Unlock Global Success: Effective Strategies for Providing Top-Notch Customer Support Across Languages customer support across languages

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All Categories 30-minute customized video training balto ai behind the workshop building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 cross-cultural communication skills customer servcie training customer service ai customer service cheat sheets customer service de-escalation customer service soft skills customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathy for customer service enforcing a mask mandate from peer to boss global customer service how to deliver bad news how to apologize to a customer how to handle difficult customers how to say no to a customer how to talk to customers linkedin learning live chat best practices management training mental health in contact centers national customer service week nps q & a soft skills training supporting customers who are experiencing mental illness telephone skills training verbal aikido virtual customer service training virtual de-escalation training