Welcome to the final day of National Customer Service Week, where our theme is, “Balanced Minds, Bright Service!” 

Dealing with demanding or unreasonable customers is a significant source of stress. In this video, I’ll show you how to set boundaries with difficult customers and protect your peace -...

After-call work can be a source of stress for anyone. working in customer service. So, today, for our Customer Service Week theme of "Balanced Minds, Bright Service," I'm giving you four tips for stremlining after-call work, so you get it down faster, and less stress.

I get it. After-call work is t...

Happy National Customer Service Week, Day 3! Today’s topic: 5-Minute Miracles: Transform Your Workday with Brain Breaks! I’m glad you’re here!

According to research from Slack's Workforce Index, 50% of people don’t take breaks throughout the workday. That’s not healthy, and it’s not okay.

If you a...

Welcome to Day 2 of National Customer Service Week, where our theme is, “Balanced Minds, Bright Service!”

Today’s topic is: 7 Recharge Rituals to Rebound After a Tough Call

We've all been there - that moment after a challenging customer interaction when you feel drained, frustrated, and maybe even...

Happy National Customer Service Week 2024!

My theme for 2024 is close to my heart: "Balanced Minds, Bright Service." 

This isn't just another catchy phrase -this is real talk, that can transform the way we approach customer service and create a more positive, healthy, productive work enviro...

We've all been there - that moment after a challenging customer interaction when you feel drained, frustrated, and maybe even questioning your ability to handle the next call. But here's the thing: bouncing back from these tough encounters is not just possible, it's essential for delivering consiste...

As we celebrate National Customer Service Week (October 7-11, 2024), it's the perfect time to invest in your professional growth. I've chosen, "Balanced Minds, Bright Service" for this year's team to remind us that exceptional customer care starts with taking care of ourselves.

I've handpicked f...

We know how crazy it can get in customer service, with calls, emails, and customer demands taking up all our time. But what if I told you that you can practice mindfulness right at your desk without missing a beat in your workday?

As someone who's spent years in customer service, I understand the u...

Customer Service Week is right around the corner, and I'm overflowing with excitement! This year, we're embracing a new approach to celebrate the incredible work you do every day. Our theme? "Balanced Minds, Bright Service." It's all about nurturing your well-being so you can shine even brighter in ...

Customer Service Week is just around the corner, (October 7-11) and I'm excited to share some fun and innovative ways to celebrate this important event with your team. As someone who's passionate about delivering exceptional customer experiences, I believe it's crucial to recognize and appreciate th...

As we gear up for National Customer Service Week 2024, (October 7-11) I'm excited to share a theme that's close to my heart: "Balanced Minds, Bright Service." This isn't just another catchy phrase - it's a powerful concept that can transform the way we approach customer service and create a more pos...

How do you handle the customer who is over-talking you, verbally attacking, or insulting you? That's coming up in my final National Customer Service Week 2023 session.

When your customer refuses to listen, verbally attacks you, or demands your supervisor, they try to control or influence you, hopin...