Conversation Control Masterclass
If AI is handling the easy calls, the conversations that reach your team will require a completely different skill set. This session will show you how to prepare for that shift.Event description should go here
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Yep, Holiday Returns Will Make Customers More Difficult!
Jan 02, 2024
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After the busy Christmas and Boxing Day shopping season, returns start. And if youā€™ve ever worked in retail or a contact center, you know how challenging this time of year can be.
Returns and exchanges complicate things because customers making returns are more likely to be unhappy.
So
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