Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

Send Me the Letter

Why Good Service Backfires: The 4 Emotional Triggers Behind Customer Rage Jan 01, 2026

From Uncertain to Unshakeable: How Internal Control Prevents Call Escalations Dec 13, 2025

The Dignity Factor: Why Customers Escalate Even When You Give Them What They Want Dec 10, 2025

From One Imperfect Video to 100,000 Subscribers Dec 04, 2025

From Hostile to Heard: 4 Psychology Secrets That Actually Calm Angry Customers Nov 29, 2025

Emotional Regulation Isn’t Just for Customer Calls — It’s for the Holidays Too Nov 21, 2025

How to Reduce Escalations and Long Handle Times in Customer Service Nov 18, 2025

The 10 Second Reset: Turning Angry Customers into Cooperative Partners Nov 18, 2025

When Logic Leaves the Building: Spotting Customer Limbic Hijack Before It's Too Late Nov 03, 2025

Train Your Team for the One Skill AI Can’t Learn Oct 29, 2025

From Fury to Calm: The Baby Chimp Method for Defusing Angry Customer Calls Oct 13, 2025

Beyond Bagels and Balloons: Customer Service Week Recognition That Actually Builds Skills Sep 29, 2025

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

Get the Golden Newsletter.

One de-escalation move you can use Monday morning. Written by Myra, every week. Free, and you can leave any time.

No spam. One letter a week, from Myra.