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The After-Call Struggle is Real: Beat the Burnout with These 3 Savvy Hacks after-call-work aht Oct 28, 2024

We've all been there - that moment when you hang up the phone after a challenging call, only to realize you have a mountain of after-call work to tackle before the next customer rings in. It's enough to make even the most seasoned customer service pro break out in a cold sweat. But what if I told yo...

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National Customer Service Week Day 4 acw after-call-work celebrating national customer service week Oct 10, 2024

After-call work can be a source of stress for anyone. working in customer service. So, today, for our Customer Service Week theme of "Balanced Minds, Bright Service," I'm giving you four tips for stremlining after-call work, so you get it down faster, and less stress.

I get it. After-call work is t...

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