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We've all been there - that moment when you hang up the phone after a challenging call, only to realize you have a mountain of after-call work to tackle before the next customer rings in. It's enough to make even the most seasoned customer service pro break out in a cold sweat. But what if I told yo...
After-call work can be a source of stress for anyone. working in customer service. So, today, for our Customer Service Week theme of "Balanced Minds, Bright Service," I'm giving you four tips for stremlining after-call work, so you get it down faster, and less stress.
I get it. After-call work is t...