Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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The Killer Call Control Technique That Gets Any Customer to Cut to the Chase May 18, 2023

Top Contact Center Trends for 2023 You Need to Know May 17, 2023

"How do I deliver bad news in medical insurance companies?" May 16, 2023

Navigating Leadership: Top 5 Tips for New Contact Center Managers to Succeed May 16, 2023

How do I improve NPS and CX scores in my organization? May 16, 2023

When a customer demands someone from the United States or someone whose first language is English, what do you do? May 15, 2023

Imagine your next phone call is from an angry customer. Are you 100% confident you can handle it? May 15, 2023

Empathy is a Powerful De-escalation Tool May 15, 2023

Our Online Customer Service Training Can Ease Your Pain! May 15, 2023

Master the Magic of Partnering Language: Your Ultimate Guide to Diffusing Tense Conversations and Soothing Panicked Customers May 15, 2023

Get Angry Customers to Back Down! May 15, 2023

Let Me Teach You Empathy May 15, 2023

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