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Emotional Agility in De-escalation for Customer Service: How to Navigate Tricky Situations with Poise and Empathy 30-minute customized video training call center de-escalation customer service de-escalation de-escalation linkedin learning Apr 11, 2024

Our brains tend to constrict when faced with demanding, difficult or desperate customers, and we have fewer options available. When faced with conflict, our brains go into flight, fight, or freeze mode. 

 

I'm sure you've heard of the flight, flight, freeze response. Here's how the flight/fight/fr...

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The Art of Winning Customer Trust: Top Techniques for Effective Rapport Building 30-minute customized video training building rapport with customers Jan 04, 2024

 

This clip is from a customized video training for a fabulous client. To learn how to work with me for a custom 30-minute video training project, visit me here!

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer serv...

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Conflict Resolution for Managers 30-minute customized video training contact center management management training Apr 30, 2023

 

For Jack Cooper University, I produced a ten-week conflict resolution training.

 

Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training.

I loved every minute of this interactive training project!...

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