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Becoming a manager in a contact center can be both exciting and challenging. This new role offers an opportunity to impact the organization and its customers significantly. However, new contact center managers often face a steep learning curve and unique challenges. As a new manager, you are respons...
I got my first management title when I was twenty-six years old. The person Iā€™d beat out for the position had been with the company 26 years, and in one hiring decision, this woman, who wanted my job, become my direct report.
Sheā€™d been with the company since before I was in kindergarten. And now I...
