Terms of Use

The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of MyraGolden.com, including any content, functionality and services offered on or through MyraGolden.com (the “Website”), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Use including the agreements incorporated by reference herein, you must not access or use the Website.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Your use of the Website is also subject to the Company’s Disclaimer. Please review our Disclaimer, which also governs the Website and informs users of various limitations regarding the information provided on the Website. Your agreement to the Disclaimer is hereby incorporated into these Terms of Use.

MYRA GOLDEN IS NOT A MENTAL HEALTH PROFESSIONAL

Myra Golden is not a mental health professional, law enforcement, or attorney. The content on this website pertains to customer service-related issues and does not constitute any professional mental health or legal advice.

De-escalation is a professional skill, not an expectation to tolerate abuse. If a customer becomes threatening or violates your organization’s safety policies, follow your escalation and safety procedures immediately.

ACCESSING THE WEBSITE AND ACCOUNT SECURITY

We reserve the right to withdraw or amend this Website and any service or material we provide on the Website at our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website and any resources downloaded from the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifiers, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

NO UNLAWFUL OR PROHIBITED USE AND INTELLECTUAL PROPERTY

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and the resources available for download from the Website strictly in accordance with these Terms of Use.

As a condition of your use of the Website, you warrant to the Company that you will not use the Website or any of the resources available for download from the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website or any of the resources available for download from the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of the Company or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or any of the resources available for download from the Website.

The Company content is not for resale. Your use of the Website or any of the resources available for download from the Website does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use and will make no other use of the content without the express written permission of the Company and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Company or our licensors except as expressly authorized by these Terms.

The Company name, the Company logo, the Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

ATRIFICIAL INTELLIGENCE AND AUTOMATED SYSTEMS USE

All training materials, frameworks, methodologies, written content, videos, slide decks, exercises, and related intellectual property provided by Myra Golden Seminars LLC are protected proprietary works.

Except where expressly authorized in writing, users, purchasers, licensees, and participants may not upload, input, submit, or otherwise provide any portion of these materials to artificial intelligence systems, machine learning platforms, large language models, automated content generation tools, or similar technologies for the purpose of reproducing, summarizing, rephrasing, adapting, or generating derivative works.

This includes, but is not limited to, submitting course content, frameworks, scripts, models, or proprietary methodologies to systems such as ChatGPT, Claude, Gemini, or similar AI tools in order to create rewritten training materials, instructional content, prompts, or derivative frameworks.

Users may not use the materials to train, fine-tune, or improve artificial intelligence systems, nor may they create derivative content, training programs, consulting materials, or commercial offerings based on the proprietary frameworks provided.

Any attempt to reproduce, reverse engineer, adapt, or generate derivative works from the materials using artificial intelligence or automated systems is strictly prohibited and constitutes a violation of intellectual property rights.

Unauthorized use of the materials in artificial intelligence systems will be treated as unauthorized reproduction and derivative use of protected intellectual property.

ACCURACY AND PERSONAL RESPONSIBILITY

By using this Website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website or the resources available for download from this Website. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended on this Website.

NO GUARANTEES AS TO RESULTS

You agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides educational and informational resources that are intended to help users of this Website succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.

TRAINING APPLICATION AND ORGANIZATIONAL RESPONSIBILITY

The training programs, frameworks, techniques, and materials provided by Myra Golden Seminars LLC are intended to support professional communication, customer interaction skills, and conflict de-escalation.

These materials are educational in nature and are designed to complement, not replace, the policies, procedures, and operational guidelines of the organization implementing the training.

Each organization remains solely responsible for determining how training concepts are applied within its workplace and for ensuring that all employee actions comply with internal policies, safety procedures, labor agreements, regulatory requirements, and applicable laws.

Myra Golden Seminars LLC does not control the implementation, interpretation, or enforcement of these training concepts within an organization and is not responsible for how individuals or managers apply the material in real-world situations.

INTERPRETATION OF TRAINING CONTENT

Training examples, scripts, and scenarios are provided for instructional purposes and may require adaptation to align with an organization’s policies, procedures, and specific operating environment. Organizations and participants are responsible for applying professional judgment and adhering to their employer’s established policies when implementing any techniques presented in the training.

USE OF DIGITAL COURSE LICENSES
We grant access to our digital courses on a per-person license. Licenses cannot be shared or exchanged during your twelve-month subscription. When employees leave your organization or department, we can remove those accounts and replace them with new hires or promotions. But we do not swap or exchange licenses to cycle through your set number of licenses.

EMPLOYEE SAFETY AND APPROPRIATE USE OF TRAINING

The training materials, frameworks, and techniques provided by Myra Golden Seminars LLC are designed to support professional communication and effective customer interactions.

De-escalation is a professional skill, not an expectation to tolerate abuse. If a customer, client, or member of the public becomes threatening or violates an organization’s safety policies, participants should immediately follow their organization’s established escalation and safety procedures.

The training provided by Myra Golden Seminars LLC is not intended to replace or override employer policies related to workplace safety, harassment prevention, security protocols, or employee protection. Organizations and participants remain responsible for applying their own internal policies and procedures when responding to unsafe or threatening situations.

By accessing or using these training materials, the organization and its participants acknowledge that the techniques taught are intended to support professional communication and decision-making, and that safety and security policies established by the employer always take precedence.

Nothing in this training should be interpreted as requiring employees to remain in situations that threaten their safety or violate workplace policies.

Interpretation of Training Content

Training examples, scripts, and scenarios are provided for instructional purposes and may require adaptation to align with an organization’s policies, procedures, and specific operating environment. Organizations and participants are responsible for applying professional judgment and adhering to their employer’s established policies when implementing any techniques presented in the training.

SCOPE OF DE-ESCALATION TRAINING

The de-escalation training provided by Myra Golden Seminars LLC focuses on verbal de-escalation and professional communication techniques designed to help individuals guide difficult conversations toward resolution.

The training addresses skills such as emotional regulation, structured communication, and verbal techniques for redirecting and resolving challenging interactions.

This training does not include instruction in physical intervention, restraint techniques, security procedures, or crisis response tactics. It is not intended to replace the policies, procedures, or specialized training provided by an organization for handling situations involving threats, violence, or physical safety concerns.

If a situation involves threatening behavior, physical danger, or a violation of organizational safety policies, participants should follow their employer’s established safety, escalation, and security procedures.

USE OF TEMPLATES AND FORMS

The Company provides various templates and/or forms for download and/or sale on this Website. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our templates and/or forms for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the templates and/or forms in any manner, except for modifications in filling out the templates and/or forms for your authorized use.

By ordering or downloading Forms, you agree that the Forms you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

USE OF PAID COURSES, PROGRAMS, AND ASSOCIATED MATERIAL

The Company provides various courses, programs, and associated material for sale on this Website. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our courses, programs, and associated material (collectively the “Courses”) for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Courses in any manner.

By ordering or participating in Courses, you agree that the Courses you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

By ordering or participating in Courses, you further agree that you shall not create any derivative work based upon the Courses and you shall not offer any competing products or services based upon any information contained in the Courses.

USE OF FREE DOWNLOADABLE CONTENT

By downloading the Free Content, you agree that the Free Content you download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company.

By downloading the Free Content, you further agree that you shall not create any derivative work based upon the Free Content and you shall not offer any competing products or services based upon any information contained in the Free Content. 

PRICE ADJUSTMENTS

Occasionally, we offer promotional sales prices. If you purchase a course, subscription, or webinar from us and the price drops within 30 days of your purchase, you can request a price adjustment in writing, citing the email you used for the purchase and your order number. We make price adjustments in credits for future purchases or credit back to your original payment method. 

FEES QUOTED IN CONTRACTS

For 90 days, we guarantee our quoted fee. Upon execution and payment of our 50% deposit, we guarantee your engagement. 

Live Stream Events

We take every step to ensure live workshop attendees have a successful learning experience. We do not use wifi, and instead, use only a hard-wired connection through ethernet. We reduce the live stream size from 4K to 1080 to make it easy for most people to participate in our events.

Still, with our proactive steps, it’s possible to experience internet service interruptions beyond our control. Clients agree not to hold Myra Golden Seminars, LLC responsible for internet outages or liable for time lost due to an outage. Should an outage occur, we’ll do everything possible to get the event back online as quickly as possible. If immediate Internet restoration isn’t possible, we’ll work with the Client to reschedule the event.