In the fast-paced world of customer service, it's easy to get caught up in the whirlwind of metrics, protocols, and problem-solving. But what if I told you that the secret to exceptional customer experiences lies in something as simple as the way you speak? That's right - your voice can be your most...
Introduction to Empathy in Customer Service
In today's fast-paced and competitive business environment, a critical determinant of success is how well a company can connect with its customers. One key factor that's often overlooked yet plays a pivotal role in this is empathy for customer service. Bu...
Has your boss told you you're not friendly enough, that you lack a sense of warmth with customers? If so, what your supervisor is telling you is that you need to get better at showing empathy.
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Watch my short video to discover the two easy things you can do to up your empathy game!
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Many people are surprised when I bring up empathy in my de-escalation workshops. Theyā€™re looking for hard-hitting tools and frameworks to help them bring down the temperature in interactions with customers. But empathy? How does this soft skill fit in?
Empathy helps you come across as a comp...
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For customer service representatives, empathy is one of the most important skills to have. Empathy enables us to connect with our customers and understand their needs, feelings, and concerns.
In this article, I will share with you the importance of empathy in customer service, examples of empathy s...
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