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Things That Happen When You Go From Employee to Supervisor call center management from peer to boss management training May 10, 2023
Customer Service De-escalation: Gain the Confidence to Get Any Angry Customer to Back Down call center de-escalation customer service de-escalation de-escalation training May 10, 2023
I pulled out my Afro pick and fluffed out my curls to teach psychological priming in De-escalation Academy! call center de-escalation customer service de-escalation de-escalation training May 10, 2023
When the Customer's Tone or Language Puts You on the Defensive, Here's What I Want You to Do. how to handle difficult customers q & a May 09, 2023
20 Impactful Tips to Transform Your Call Center Telephone Customer Experience call center management call center telephone skills May 09, 2023
Bring Life to Dead Air Space on Customer Calls call center telephone skills telephone skills training May 07, 2023
57 Phrases to De-escalate Any Angry Customer call center de-escalation customer service cheat sheets customer service de-escalation de-escalation how to handle difficult customers May 07, 2023
Mastering Multilingual Support: Top Customer Service Techniques for Effective Communication customer support across languages May 06, 2023
Conquer Tough Conversations: Master Aikido Techniques to Tackle Difficult Customers with Ease de-escalation how to handle difficult customers verbal aikido May 06, 2023
When You Have Difficulty Pronouncing Your Customer's Name, I Want You to Say: call center telephone skills customer service soft skills May 06, 2023
How to Debrief After a Difficult Call with a Customer de-escalation how to handle difficult customers May 06, 2023
Unlock Global Success: Effective Strategies for Providing Top-Notch Customer Support Across Languages customer support across languages May 06, 2023
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