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I'm sitting in my office on this bone-chilling cold day, sipping hot apple cider, and feeling excited to share my insights on the top five trends that will shape the future of customer experience.
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I'm sharing the top five customer service trends for 2025 with you, both leaders and frontline prof...
“This call is being monitored for quality assurance.” This phrase can send shivers down the spine for many front-line customer experience (CX) professionals. It’s a stark reminder of the high-pressure environment they navigate daily. But it doesn’t have to be a source of stress.
In the ever-evolvin...
