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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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4 Customer Baiting Tactics (and How to Outsmart Them) Aug 08, 2024
Get Your AHT Down Fast: 5 Proven Tactics for Calm, Productive Customer Interactions Aug 04, 2024
 
Revealed: Top Secrets for Gracefully Ending Impossible Customer Requests Jul 27, 2024
African American Contact Center Agent confidently wearing Bantu Knots
The Psychology of 'No': How to End Calls and Calls and Live Chat When You Can't Give Customers What They Want Jul 27, 2024
 
Don't Let Demanding Customers Push Your Buttons: The Q-TIP Method for Stress-Free Customer Service Jul 22, 2024
Transforming Customer Service: From Interrogations to Conversations - The Key to Bridging the Gap Jul 16, 2024
Have You Visited My YouTube Channel Lately? Jul 11, 2024
Building Confidence to De-escalate (Even if you're a conflict-avoider like me) Jun 28, 2024
Delivering Exceptional Live Chat Support Jun 13, 2024
7-Step Call Flow Strategy for Customer Service Calls Jun 09, 2024
 
Elevate Your Customer Service By Speaking In Complete Sentences May 28, 2024
 
20 Ways to Say "No" to a Customer Without Saying the Word "No" May 05, 2024
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