Join Myra’s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.

Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Golden—crafted for leaders who value excellence.

Top Contact Center Trends for 2023 You Need to Know contact center ai contact center efficiency contact center management contact center trends 2023 May 17, 2023

As a former Contact Center Manager, I'm always looking at trends and trying to stay ahead of the game, and I know you are, also. I've spent time talking to experts, exploring new technology, and, most importantly, listening to contact center leaders. I've put all my research in this article to help ...

Continue Reading...
 
Navigating Leadership: Top 5 Tips for New Contact Center Managers to Succeed call center management contact center management from peer to boss May 16, 2023

Becoming a manager in a contact center can be both exciting and challenging. This new role offers an opportunity to impact the organization and its customers significantly. However, new contact center managers often face a steep learning curve and unique challenges. As a new manager, you are respons...

Continue Reading...
Conflict Resolution for Managers 30-minute customized video training contact center management management training Apr 30, 2023

Ā 

ForĀ Jack Cooper University, I produced a ten-week conflict resolution training.

Ā 

Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training.

I loved every minute of this interactive training project!...

Continue Reading...