You can’t always give customers what they want.
Sometimes it’s out of policy.
Sometimes it’s out of stock.
Sometimes… it’s just not possible.
Every customer service professional has been there — and we all know how these moments can go. The customer feels frustrated, unheard, and maybe even angry....
Have you ever found yourself in a situation where you need to say "no" to a customer, but you're worried about how they'll react? You're not alone. As customer service professionals, we often face the challenge of setting boundaries while maintaining a positive relationship with our clients. The goo...
In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. I call the method “U S A.” I’m sharing with you the very teaching from today’s workshop.
Try out U S A and let me know how it works. For more ideas like this, check out De-escalation Academy.
Pra...
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