Conversation Control Masterclass
If AI is handling the easy calls, the conversations that reach your team will require a completely different skill set. This session will show you how to prepare for that shift.Event description should go here
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How to Coach the Five Most Underutilized Soft Skills in Contact Centers
Apr 19, 2023
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What are the most critical soft skills for agents to get right? And how do you coach them?
Whether you work in sales, customer service, or collections, agents must present strong emotional intelligence skills to make the most of each conversation and achieve t
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