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Myra Golden is the architect behind the structure top brands turn to when conversations get hard.

 

Trusted by Fortune 500 companies, national brands, and NFL guest experience teams, she helps leaders and frontline professionals bring calm, clarity, and control to high-stakes customer moments—while guiding organizations on how to integrate AI without losing the human connection customers expect.

 

Her signature 3R De-escalation Method teaches teams how to regulate emotion, redirect tension, and resolve conversations with confident authority. More than 2 million professionals have learned her psychology-based system for closing conversations without escalation, backpedaling, or loss of control—whether interactions are human-led, AI-assisted, or fully automated.

 

If your teams need more than scripts—if they need structure that works in the age of AI—Myra Golden is the expert organizations wait to book.

Sarah Mathis, Senior Director of Guest Experience

Our team immediately began applying the 3Rs after Myra’s session. The concepts gave us practical, memorable tools to handle tough conversations, and we’ve already seen the difference in calmer, faster resolutions.

Tim O'Laughlin

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday!

Betty Doyle, Former Senior Learning Designer, Customer Care, Walmart e-Commerce

When I needed soft skills and call control eLearning for Walmart.com Customer Care Agents, it quickly became apparent that Myra's materials were the Gold Standard. 

The World’s Most Respected Brands Choose Myra Golden

Customization & Engagement

I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.

Captivating & Transcending

Moment of Truth for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!

Loved by Students

I have attended many customer service trainings, and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.

Save My Seat

Ashleigh Briscoe, Program Manager, Global Learning & Development

This has been a great experience and we appreciate what you created for us!