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Unlocking Your Potential: Management Training Essentials for First-Time Supervisors and Managers call center management management training May 31, 2023

Stepping into a new role as a first-time supervisor or manager can be exciting and daunting. After all, it's a significant step up in responsibility, and it's natural to feel unsure of what to expect. To help you navigate this transition, management training programs offer essential tools and insigh...

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Things That Happen When You Go From Employee to Supervisor call center management from peer to boss management training May 10, 2023

I got my first management title when I was twenty-six years old. The person I’d beat out for the position had been with the company 26 years, and in one hiring decision, this woman, who wanted my job, become my direct report.

She’d been with the company since before I was in kindergarten. And now I...

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Conflict Resolution for Managers 30-minute customized video training contact center management management training Apr 30, 2023

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ForĀ Jack Cooper University, I produced a ten-week conflict resolution training.

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Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training.

I loved every minute of this interactive training project!...

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