Customized Customer Service + De-escalation Training Tailored with Interactions Based On Your Scenarios and Objectives.
Tailored. Flexible. Engaging. Fast Design Process.Talk to Me About Your Custom Training Goals.
Empathy Training for Salesforce
I designed a 30-minute empathy for customer service course for the Salesforce team that supports Trailblazers on their journey toward certifications.
We create courses on such topics as de-escalation, chat support essentials, supporting customers across languages, telephone skills, and more!
Walmart e-Commerce was my first client to request eLearning customization!
"When I needed soft skills and call controls eLearning modules for our Walmart.com Customer Care Agents, it quickly became apparent that Myra's materials were the gold standard!"
BETTY DOYLE, SR. LEARNING DESIGNER, CUSTOMER CARE, WALMART E-COMMERCE
"I am very pleased with the entire messaging of the video. To date, I have watched it seventeen (17) times. Each time, I eagerly look forward to the audience's reaction."
Branding for seamless integration with your existing training
For Genesys, I custom designed and recorded a 30-minute training covering telephone skills, empathy, email, chat, and handling demanding customers. I used their logo and brand colors to make the course seamless with their website. You also have the option to add your branding to your course customization!
Supporting Customers Across Languages & Cultures for Amazon
"This has been a great experience, and we appreciate what you created for us!"
For Amazon Ring, I designed a 30-minute course to equip global support representatives to identify with customers worldwide through pacing, tone, understanding idiosyncrasies, rapport, and connection.
After 100 hours of live training, I created a custom 30-minute video course for APS linemen, journeymen, troublemen, customer project representatives, and other customer-facing employees.
I designed a 30-minute training for Rudy's Barbershop. One of the scenarios I taught was what to say when a client of color walked in for service, but no one at that location had the skills to touch natural hair!
I custom designed and recorded a 30-minute customer service course for Houston Community College to help faculty and staff reduce student effort, improve the student experience, and foster accountability.
For a windows and doors manufacturer, I tailored my 3R De-escalation Method.
Working closely with JELD-WEN leaders, I walked through the scenarios employees struggle with the most. Peek in one of our scenario practice lessons.Let's Start Designing Your Course!
For SWOPE Health, I tailored my 3R De-escalation Method
Working closely with SWOPE leaders, I walked through the scenarios employees struggle with the most. Peek in one of our scenario practice lessons.Let's Start Designing Your Course!
For GetFeedback by SurveyMonkey, I created a video, a 5,000-word guide, and facilitated a webinar to help customer service leaders support their teams and prepare for the COVID-19 Holiday Rush.
Featured by Microsoft and LinkedIn!
During the Pandemic, Microsoft featured four of my courses to help job-seekers discover new career paths, learn relevant skills, find jobs that are in-demand and stand out to recruiters. More than 1.6 million people showed up and took my classes!
Online training is completely customized to your objectives
After a Discovery Discussion, where we learn about your challenges and objectives, we get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.Reach Out to Me to Get Your Training Started.
Customized to your objectives
I meet with you to learn about your challenges and your goals. We like to review a random sample of phone calls for contact center clients to help us understand where you are today.
Your employees can take your new training right on our eLearning portal, or if you have a learning management system (LMS), we’ll put the training in an all-in-one SCORM 1.2 LMS-compliant file
Fast Design Process
After a Discovery Discussion, where I learn about your challenges and objectives, I get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.
Frequently Asked Questions