INTRODUCING
Customized 30-Minute Video Training
A fast, focused training designed specifically for your team—built around your goals, your challenges, and your customer conversations.
Whether your team needs help with call control, handling escalations, delivering bad news, or anything in between, this personalized video gives you exactly what you need—in just 30 minutes.
Delivered in SCORM 1.2 format for LMS integration—or as an MP4 for simple, flexible playback.
A targeted training solution brought to you by Myra Golden
Let’s Do This for Your TeamMyra's Customized 30-Minute Video Training gives your team the tools to handle real-world challenges—fast.
Whether you need to boost confidence, reduce escalations, improve call flow, or address a specific coaching gap, this training is built entirely around your goals. In just 30 minutes, your team gets targeted strategies they can implement right away—no fluff, no filler, just results.
Is a Customized 30-Minute Video Training right for you? Let’s find out…
If you're leading a team facing recurring customer challenges—long calls, emotional interactions, or service moments that go off track…
You want targeted training that speaks directly to your team’s situation.
→ This is for you.
If you manage remote employees or operate across multiple locations, and it’s hard to get everyone in the same room at the same time…
You need a flexible training solution your team can access anytime, anywhere—delivered in SCORM 1.2 for your LMS or MP4 for simple playback.
→ This is for you.
If your team could use a refresher on tone, control, empathy, or de-escalation…
You’re ready for short-form training that sticks.
→ This is for you.
If you’ve tried generic, off-the-shelf training and it didn’t move the needle…
You need something custom—designed for your team, your goals, and your challenges.
→ This is for you.
If you saw yourself—or your team—in any of these…
You’re not just a fit for this training—
You’re exactly who I created it for.
More Than a Video. It’s a Transformation Toolkit.
From storyboarding to scripting, to engaging visuals and expert delivery—we’ve done the work for you. All you need to do is tell us a little about your team, and we’ll take it from there.
You get a dynamic, custom-built training video without the usual back-and-forth, endless reviews, and stress.
👉🏾 Scroll down to see what’s included in your custom video package.
Fast Turnaround, No Guesswork
Once you approve the outline, we’ll produce your training video in just 5–8 weeks. That’s lightning-fast compared to industry timelines—and you’ll always know what’s happening next.
A Collaborative Outline You Control
We’ll co-create a detailed content outline based on your goals. You’ll get to review and approve everything before filming begins—so your training hits exactly the right notes for your team.
Myra Golden, On Camera
Your video will be delivered by Myra Golden herself, filmed in her professional Tulsa studio. You get her energy, her clarity, and her psychology-backed delivery—designed to stick with your team long after they hit play.
Real-World Scenarios from Your Work
We’ll weave 4–6 real-life situations from your industry or customer experience into the training. Whether it’s call control, tone, empathy, or handling complaints—your people will see themselves in every scene.
Your Brand, Front and Center
Your logo will be proudly displayed in the video for a professional, polished feel. It’s training that feels like it came from inside your company—not from a generic vendor.
A Custom Workbook to Boost Application
Alongside your video, you’ll receive a branded PDF workbook with key takeaways, guided reflection prompts, and space for real-time application. It’s the perfect companion for teams who want training that doesn’t just inform—but transforms.

Get lasting results—faster resolutions, stronger communication, and a more confident team.
Most training sessions occur only once and fade quickly. But this?
This is training that your team can revisit anytime—
for onboarding, refresher training, or when the next challenge arises.
You’re getting a custom-built, evergreen solution
that delivers real-world transformation on your schedule.
✅ Same high-impact content
✅ Same psychology-backed strategies
✅ Same behavior-changing results
👉🏾 But available on-demand, with unlimited team access, and no expiration.
Use it again and again—across locations, shifts, and roles.
That’s not just convenient.
That’s a strategic investment in your team’s long-term success.

Invest once. Train your team forever.
$9,000.
Custom Training with Myra Golden
This isn’t generic training.
This is a 100% custom-built experience—designed by Myra Golden specifically for your team, your challenges, and your customer conversations.
✔ One-time investment of $9,000.
✔ Includes a custom training video, personally delivered by Myra
✔ Real-world scenarios based on your service environment
✔ Branded workbook + SCORM 1.2 or MP4 delivery
✔ Unlimited access across shifts, departments, and locations
✔ Use it for onboarding, refreshers, or rollout campaigns—forever
Whether you’re supporting 5 employees or 2,500, this is the training asset that grows with your team.
***Price increases to $10,500 on August 1. Get started now to lock in the $9,000 rate.
Why Teams Love This Video Training
The real magic happens after you hit play.
You’re not just getting a custom video—you’re getting results you can see in your organization.
Here’s what you can expect:
✅ Instant Confidence Boost
The psychology-backed coaching and scripting tools help employees stop second-guessing and start showing up with calm, controlled energy.
✅ Consistency Across the Board
Every employee hears the same message, with the same tone and direction—no more mixed interpretations from a slide deck or PDF.
✅ Higher Training ROI
Because I design around your challenges and use proven adult learning strategies, your team retains more—and applies it faster.
✅ Training from a Trusted Industry Icon
Led by renowned customer service expert and celebrity trainer Myra Golden—trusted by brands like McDonald’s, Coca-Cola, and Amazon.
✅ Evergreen and On-Demand
No scheduling. No availability conflicts. No trainer calendars to coordinate.
Once delivered, the video is yours forever—ready to roll out on your time, again and again.
Your Custom Video, Created and Led by Myra Golden
Hi, I’m Myra—and for more than 20 years, I’ve been helping frontline customer service teams handle even the toughest interactions with calm, clarity, and confidence.
More than 2 million professionals have experienced my training. My frameworks are trusted by industry leaders like McDonald’s, Coca-Cola, and Amazon. I specialize in helping teams shorten calls, reduce escalations, and guide conversations to a smooth close—without losing empathy.
But what really sets me apart?
I’ve taken everything I’ve taught live—in boardrooms, breakout sessions, and big stages—and turned it into dynamic, done-for-you training videos that meet your team where they are.
That means your people get practical, psychology-based strategies… delivered by a nationally recognized trainer… in a format that’s engaging, evergreen, and easy to implement.
Let’s equip your team with the skills—and the confidence—they need to own every conversation.
—Myra
Work with Myra!
Frequently Asked Questions (FAQ)
Because smart investments deserve clear answers.
Still deciding if a custom video training with Myra is right for your team? You’re not the only one—and we’re here to help.
Below, you’ll find straight-up, detailed answers to the most common questions we get—about content, customization, delivery, and everything in between.
No fluff. No confusion. Just real clarity so you can move forward with confidence.
Content & Customization
What’s included in the $9,000 investment?
What topics can this training cover?
Is this the same content as De-escalation Academy or the Customer Service Master Class?
Can this training help with tone, confidence, or emotional control?
We found Myra through LinkedIn Learning—can she customize a course for our team?
What types of teams is this best for?
Can we customize De-escalation Academy or the Customer Service Master Class for our 30-Minute Custom Video?
Format & Delivery
Is this live or on-demand?
Can I use this training for multiple teams or departments?
Can we test SCORM format?
Project Timeline & Process
How long does it take to receive the final video?
What kind of input will you need from me?
Can we request edits after seeing the video?
Tech & Compatibility
🎓 Delivery Format Comparison: SCORM 1.2 vs. MP4
SCORM 1.2 is a standardized file format used by Learning Management Systems (LMS). It allows your training to include:
-
Flashcards and knowledge checks
-
Progress tracking and completion data
-
Built-in engagement tools
👉🏾 If you’re unsure what SCORM is, or if your company doesn’t use an LMS, we recommend using MP4 instead.
Tip: You can download a SCORM 1.2 sample to test in your LMS.
SCORM 1.2
✅ Ideal for organizations with a Learning Management System (LMS) that supports SCORM
📊 Tracks learner progress, completions, and time spent
🧠 Allows quizzes, interactions, and bookmarking (if included in your LMS)
🧩 Integrates with LMS features like due dates, certifications, and assignments
🔐 More secure—access restricted to LMS users only
💼 Best for formal training programs that require compliance or documentation
💰 Included in your $9,000 package
MP4
✅ Ideal for teams without an LMS or those who want to play the video on any device
❌ No tracking or reporting capabilities
📼 Straightforward video playback—no interactivity
🔓 Can be uploaded to internal drives, email, or video platforms like Microsoft Stream
🌐 More flexible—can be shared via link or download
💡 Best for informal training, coaching refreshers, or open-access playback
💰 Included in your $9,000 package
What is SCORM 1.2?
What if our LMS has file size limitations?
What is an LMS?
Is MP4 as effective as SCORM?
Invest once. Train your team forever.
$9,000
Custom Training with Myra Golden
This isn’t generic training.
This is a 100% custom-built experience—designed by Myra Golden specifically for your team, your challenges, and your customer conversations.
✔ One-time investment of $9,000
✔ Includes a custom training video, personally delivered by Myra
✔ Real-world scenarios based on your service environment
✔ Branded workbook + SCORM 1.2 or MP4 delivery
✔ Unlimited access across shifts, departments, and locations
✔ Use it for onboarding, refreshers, or rollout campaigns—forever
Whether you’re supporting 5 employees or 2,500, this is the training asset that grows with your team.
***Price increases to $10,500 on August 1. Get started now to lock in the $9,000 rate.
Not Sure If You Can Use SCORM 1.2 Format?
Let's Do a Quick Test.
See if Myra Golden’s training works in your LMS—risk-free.
Before you commit, we want to make sure everything works seamlessly on your end. Download a SCORM 1.2 sample module and test it in your Learning Management System.
✅ Check for LMS compatibility
✅ Preview the look, feel, and flow of Myra’s custom training
✅ Experience her signature blend of psychology, clarity, and coaching tone
No pressure. No commitment. Just a smart first step.
🔽 Download the sample module now and see how well it fits your platform.