Myra's Customized 30-Minute Video Training gives your team the tools to handle real-world challenges—fast.

Whether you need to boost confidence, reduce escalations, improve call flow, or address a specific coaching gap, this training is built entirely around your goals. In just 30 minutes, your team gets targeted strategies they can implement right away—no fluff, no filler, just results.

More Than a Video. It’s a Transformation Toolkit.

From storyboarding to scripting, to engaging visuals and expert delivery—we’ve done the work for you. All you need to do is tell us a little about your team, and we’ll take it from there.

You get a dynamic, custom-built training video without the usual back-and-forth, endless reviews, and stress.

👉🏾  Scroll down to see what’s included in your custom video package.

Fast Turnaround, No Guesswork

Once you approve the outline, we’ll produce your training video in just 5–8 weeks. That’s lightning-fast compared to industry timelines—and you’ll always know what’s happening next.

A Collaborative Outline You Control

We’ll co-create a detailed content outline based on your goals. You’ll get to review and approve everything before filming begins—so your training hits exactly the right notes for your team.

Myra Golden, On Camera

Your video will be delivered by Myra Golden herself, filmed in her professional Tulsa studio. You get her energy, her clarity, and her psychology-backed delivery—designed to stick with your team long after they hit play.

Real-World Scenarios from Your Work

We’ll weave 4–6 real-life situations from your industry or customer experience into the training. Whether it’s call control, tone, empathy, or handling complaints—your people will see themselves in every scene.

Your Brand, Front and Center

Your logo will be proudly displayed in the video for a professional, polished feel. It’s training that feels like it came from inside your company—not from a generic vendor.

A Custom Workbook to Boost Application

Alongside your video, you’ll receive a branded PDF workbook with key takeaways, guided reflection prompts, and space for real-time application. It’s the perfect companion for teams who want training that doesn’t just inform—but transforms.

Get lasting results—faster resolutions, stronger communication, and a more confident team.

Most training sessions occur only once and fade quickly. But this?

This is training that your team can revisit anytime—
for onboarding, refresher training, or when the next challenge arises.

You’re getting a custom-built, evergreen solution
that delivers real-world transformation on your schedule.

✅ Same high-impact content
✅ Same psychology-backed strategies
✅ Same behavior-changing results

👉🏾 But available on-demand, with unlimited team access, and no expiration.

Use it again and again—across locations, shifts, and roles.
That’s not just convenient.

That’s a strategic investment in your team’s long-term success.

Your Custom Video, Created and Led by Myra Golden

Hi, I’m Myra—and for more than 20 years, I’ve been helping frontline customer service teams handle even the toughest interactions with calm, clarity, and confidence.

More than 2 million professionals have experienced my training. My frameworks are trusted by industry leaders like McDonald’s, Coca-Cola, and Amazon. I specialize in helping teams shorten calls, reduce escalations, and guide conversations to a smooth close—without losing empathy.

But what really sets me apart?
I’ve taken everything I’ve taught live—in boardrooms, breakout sessions, and big stages—and turned it into dynamic, done-for-you training videos that meet your team where they are.

That means your people get practical, psychology-based strategies… delivered by a nationally recognized trainer… in a format that’s engaging, evergreen, and easy to implement.

Let’s equip your team with the skills—and the confidence—they need to own every conversation.

—Myra

Content & Customization

Format & Delivery

Project Timeline & Process

Tech & Compatibility

🎓 Delivery Format Comparison: SCORM 1.2 vs. MP4

SCORM 1.2 is a standardized file format used by Learning Management Systems (LMS). It allows your training to include:

• Flashcards and knowledge checks

• Progress tracking and completion data

• Built-in engagement tools

👉🏾 If you’re unsure what SCORM is, or if your company doesn’t use an LMS, we recommend using MP4 instead. 

Tip: You can download a SCORM 1.2 sample to test in your LMS.

SCORM 1.2

✅ Ideal for organizations with a Learning Management System (LMS) that supports SCORM

📊 Tracks learner progress, completions, and time spent

🧠 Allows quizzes, interactions, and bookmarking (if included in your LMS)

🧩 Integrates with LMS features like due dates, certifications, and assignments

🔐 More secure—access restricted to LMS users only

💼 Best for formal training programs that require compliance or documentation

💰 Included in your $9,000 package

MP4

✅ Ideal for teams without an LMS or those who want to play the video on any device

❌ No tracking or reporting capabilities

📼 Straightforward video playback—no interactivity

🔓 Can be uploaded to internal drives, email, or video platforms like Microsoft Stream

🌐 More flexible—can be shared via link or download

💡 Best for informal training, coaching refreshers, or open-access playback

💰 Included in your $9,000 package