Hey, there! 👋 Looking for valuable insights on customer service, communication, and conflict resolution? Look no further! I'm excited to introduce you to my YouTube channel – a treasure trove of practical tips and strategies that can elevate your professional skills to the next level.

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In this video, you'll discover my proven 7-step call flow strategy to elevate your telephone customer experience. Say goodbye to awkward silences, abrupt interruptions, and frustrated callers. Instead, learn how to craft a warm, engaging, and empathetic interaction from start to finish.

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People will forget what you said.
People will forget what you did.
But people will never forget how you made them feel.

Maya Angelou said that.

You can create rapport with customers and even preempt escalations using the right words and tone. The wrong words or attitude puts customers on the defensi...

There is no doubt that the telephone is one of the best branding tools available. A telephone call gives you 3-5 minutes of your customer's undivided attention. When you get the interaction right, you can create a memorable experience, generate positive word-of-mouth advertising, and build customer ...

There may be moments of silence or dead air during customer calls while you are looking up information or waiting for a response. To avoid awkwardness during silence, try these three approaches.

Tell your customer what you're doing:

• "I am currently looking up the information you requested....

Here are two simple tips for creating a positive telephone customer experience. 

For more ideas like this, check out my Customer Service Master Class.

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The language we use can make or break a customer experience. Customer service phrases are more than just words; they are the building blocks of a great customer service experience. In this article, I will discuss the key elements of effective customer service verbiage and share some winning phrases ...