How do you handle the customer who is over-talking you, verbally attacking, or insulting you? That's coming up in my final National Customer Service Week 2023 session.

When your customer refuses to listen, verbally attacks you, or demands your supervisor, they try to control or influence you, hopin...

Hey there! Welcome to Day 4 of National Customer Service Week! I hope you’re feeling celebrated and magical today!

Yesterday, you learned how to Say What You Mean, Mean What You Say, Without Being Mean When You Say It.

AND, you put together a self-love anthems playlist! You did curate your list,...

Welcome to Customer Service Week Day 3! I hope yesterday was a celebration for you! And that you’re feeling like the magic you are! 

Day 3 Video Feature: Improving Your Assertive Communication

In today's video, I combine assertive words and phrases with a strong tone, as learned in yesterday's ...

Welcome to Day 2 of National Customer Service Week! Before we get into today's topic, let me ask: How did you celebrate yesterday? 

Did you make your list of ten things that make you happy? Remember, you are the magic; you must protect your magic by nurturing yourself.

If you missed yesterday...

Happy National Customer Service Week! This year's theme is "You Make the Magic Happen"!

I am honored and grateful to be partnering with the official celebration for the third consecutive year! Each day during National Customer Service Week, I'm hosting a short (around ten minutes) inspirationa...

 You know I'm all in for National Customer Service Week! Here are ten ways you can celebrate your team!

One. Have Your CEO come to your contact center and take phone calls!

When I managed a contact center, I invited our CEO to spend 15 minutes on the phone, surrounded by our representatives, an...

National Customer Service Week is just around the corner, and it's time to celebrate the unsung heroes of the business world – customer service representatives. These dedicated professionals are the backbone of any successful organization, ensuring customers receive the support and assistance they n...