There is a customer in my training room who does not exist. She joins the breakout room already hot, a 5 out of 5 on my intensity scale. She talks over the agents, demands a supervisor, and threatens to take it public. The four people in the room have one job: bring her from a 5 down to a 1, togethe...
While I LOVE facilitating in-person customer service and de-escalation workshops, the number of booking requests I receive for in-person training far exceeds my capacity.
But the great news is, I offer engaging courses on LinkedIn Learning that are perfect for getting my customer service and de-esc...
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