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I'm creating a new online course focusing on helping chat support agents create rapport with customers, preempt escalations, and drive interactions to closure faster! Tell me what you want in a live chat support course so I can make it awesome. 

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De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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