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Help Me Design My New Live Chat Support Course

live chat best practices

I'm creating a new online course focusing on helping chat support agents create rapport with customers, preempt escalations, and drive interactions to closure faster! Tell me what you want in a live chat support course so I can make it awesome. 

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The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

Discover the 3R Conversation Control System™

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