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How to Reduce Escalations and Long Handle Times in Customer Service customer service skills customer service soft skills customer service training de-escalation techniques de-escalation training difficult customers Nov 18, 2025

Every day, your customer service team faces emotional customers, long handle times, and stressful escalations. One frustrated caller can disrupt not only the customer experience, but also the emotional state of your employees for the rest of the day.

As leaders, we want our teams to stay calm, take...

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