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Train Your Team for the One Skill AI Canā€™t Learn ai in contact centers customer service emotional intelligence future of work Oct 29, 2025

Every leader today is focused on how AI is transforming customer experience, communication, and team interactions with customers. However, there is one thing that even the most advanced AI cannot accomplish:Ā calming emotions.

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AI can analyze language and predict behavior, but when a customer is e...

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