From One Imperfect Video to 100,000 Subscribers
When I uploaded my very first YouTube video, I didn’t have a fancy mic.
I didn't even show my face on camera.
I didn’t even think it was a good video.
But the message was strong:
“Top Six Ways to Get an Angry Customer to Back Down.”
I filmed it because I wanted to help people navigate tough customer conversations with more confidence and less stress.
What I didn’t expect?
That video would go on to reach 2.7 million people.
It opened the door to conversations I couldn’t have imagined—with frontline teams, Fortune 500 companies, and service professionals who just needed someone to say:
You’re not alone. You can handle this.
Last week, something arrived in the mail.
A silver play button from YouTube.
To celebrate 100,000 subscribers.
But here’s the part I hope sticks with you:
I didn’t get here by being perfect.
I got here by showing up. Sharing what I knew. Saying what needed to be said.
And now, if you're ready to build your confidence, reset how you respond to pressure, and finally feel in control when conversations get heated—
I've built the entire channel for you.
đź”— Come join me on YouTube
There’s a video waiting for you right now that might change how your next hard conversation goes.
And if you’ve ever thought, “Who am I to teach?”
Let this silver button be your reminder:
Start with what you know. Say it with heart. And keep going.
De-escalation AcademyÂ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidence—on the phone, in person, or in chat.
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