3 Smart Steps: Tackle Workplace Bias Head-On

Have you ever been in a situation where a colleague's comments or actions made you feel uncomfortable, but you weren't quite sure how to address it? In the customer service world, we're often taught to prioritize the customer's experience, but what about our own experiences in the workplace?

Microaggressions - those subtle, often unintentional comments or behaviors that communicate bias - can be particularly challenging to navigate. They're like tiny paper cuts; one might not hurt much, but repeated over time, they can cause significant pain and discomfort.

Let's dive into a three-step approach that can help you address persistent microaggressions in your workplace with confidence and professionalism.

Step 1: Document the Pattern

When microaggressions become a recurring issue, it's crucial to start keeping a record. This isn't about being petty or holding grudges; it's about creating a clear, factual account of what's happening. Here's how to do it effectively:

• Start a private log
• Note the date and time of each incident
• Record exactly what was said or done
• Make note of who was present

Remember, patterns hold more power when you can show they're real, not just how they make you feel. This documentation can be invaluable if you need to escalate the issue later on.

Step 2: Address It in Real-Time

When you notice a microaggression happening, and you feel safe to do so, it's often best to address it in the moment. But here's the key: we're not looking to call someone out, but to call them in. This subtle shift in approach can make all the difference.

Try using phrases like:

• "That comment didn't sit right with me. Can we talk about it?"
• "Can we pause for a moment? What you just said landed differently than you might have intended."

These simple statements help regulate the moment without turning it into a confrontation. They open the door for dialogue and understanding, rather than putting the other person on the defensive.

Step 3: Elevate if Needed

If the behavior continues despite your efforts to address it directly, it might be time to involve others. This is where your documentation becomes crucial. Bring your log to HR or a trusted leader in your organization.

When you do this, focus on the impact and the pattern you've observed, not just individual moments. Explain how these recurring microaggressions are affecting your ability to do your job effectively and comfortably.

The Ripple Effect of Addressing Microaggressions

By taking these steps, you're not just standing up for yourself. You're contributing to a more inclusive and respectful workplace for everyone. Remember, microaggressions aren't always loud, but their impact runs deep. By addressing them thoughtfully and professionally, you can help create a work environment where everyone feels valued and respected.

In the customer service world, we often talk about creating positive experiences for our customers. But it's equally important to create positive experiences for ourselves and our colleagues. By addressing microaggressions effectively, we're not just improving our own work life - we're setting a standard for respectful communication that can benefit everyone in our organization.