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Who Desperately Needs De-escalation Training for Customer Service?

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Like water is to a desert, my De-escalation Academy is to customer support teams who serve challenging customers. 

That’s right… you NEED DE-ESCALATION training like the Sahara Desert needs a rainstorm! Need I say more? 

Head over to De-escalation Academy to learn more!

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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