When You Have Difficulty Pronouncing Your Customer's Name, I Want You to Say:

call center telephone skills customer service soft skills
  • "How do you pronounce your name?"
  • "Can you spell your name for me?" (Sometimes, the spelling can help you correctly pronounce the person's name.)
  • "I apologize if I mispronounced your name--could you please help me understand how to pronounce it correctly?"
  • "I want to make sure I address you correctly. Can you please guide me on the pronunciation of your name?"
  • "Please forgive me if I am not pronouncing your name correctly. Can you please tell me the correct pronunciation?"

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