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When a Customer Asks For Your Manager, Here's What You Say

call center de-escalation customer service de-escalation

 

 

What Viewers of This Video Are Saying

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The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

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