What I Wish Everyone Knew About Why Calls Go Longer Than We Want (Call Center Call Control)

call control

I sat down with author, consultant, and trainer Jeff Toister to discuss a familiar problem customer service professionals grapple with in contact centers – conversation control.

Jeff recorded our discussion, and you can view it here to discover a surprising reason why your calls are taking so long.


 If you need more help with conversation control, take my Call Control course on LinkedIn Learning. 
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