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Watch this before you talk to your next angry customer (3 Keys to De-escalating)

de-escalation de-escalation training

Is your team dealing with increased irritability from customers? Do your people struggle to get angry customers to back down? 

If so, have your employees watch this video before they talk to their next angry customer.

Disarming demanding customers takes psychology, and I break it down for your team in this video.

 

If you need more help getting angry customers to back down, send your team to my online De-escalation Academy.

The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

Discover the 3R Conversation Control System™

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