Watch this before you talk to your next angry customer (3 Keys to De-escalating)
Is your team dealing with increased irritability from customers? Do your people struggle to get angry customers to back down?
If so, have your employees watch this video before they talk to their next angry customer.
Disarming demanding customers takes psychology, and I break it down for your team in this video.
If you need more help getting angry customers to back down, send your team to my online De-escalation Academy.
De-escalation AcademyĀ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.
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