Top 3 Ways to Calm Angry Customers
I had an inspiring video meeting with a long-term client I started working with in 2018. My client is now at a new company, and she reached out for de-escalation training. It turns out I’m already working with her new company for de-escalation train-the-trainer.
My client, thrilled that my training is already available to her at the new company, shared her favorite tactic from my training with me. She explained,
“The tactic I remember – the framework I use the most; the strategy that works is, ‘Ask 3-Closed-ended Questions Back-to-Back.'”
It made my day to know my client remembered, loved, and got results with one of my frameworks! After we talked, I recorded a YouTube video featuring the powerful “Ask 3-Closed-ended Questions Back-to-Back” tactic.
You can ask three closed-ended questions to control conversations, calm customers down, and guide them to the next steps.
Learn the tactic that my client raved about in the video I quickly recorded!
For more help de-escalating, check out my De-escalation Academy.
The 3R Conversation Control System™
(Formerly De-escalation Academy)Â
A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.
Used by teams at Fortune 500 companies and NFL guest experience organizations.
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